Being committed to promoting ethical and transparent behaviour, the Group has established a whistleblowing system in line with international best practice and current regulations, including Directive (EU) 2019/1937 and Legislative Decree No. 24/2023. This system allows both internal and external members of the Group to safely report any unlawful conduct or conduct that does not comply with the ethical principles set out in the Code of Ethics or other applicable regulatory provisions.
The Portal
The whistleblowing Portal is available to anyone who wishes to report in good faith conduct or events that may constitute violations of laws, regulations or Company procedures. These reports must be made to protect the public interest and the integrity of our companies.
Reports are received by the Company’s Internal Audit Department and managed by the Ethics Committee, jointly with the Company’s Supervisory Body, in the event that elements of interest pursuant to Legislative Decree No. 231/2001 are reported, or are identified during the course of the checks and investigations.
Confidentiality and protection from retaliation or discrimination is guaranteed and sanctions are provided for those who violate the whistleblower protection measures.
Sanctions are also provided for against the whistleblower, which can be imposed also by the anti-corruption authority (ANAC) in compliance with the conditions of the Decree, in the case of reports made with malice or gross negligence or which prove to be untrue, unfounded, to contain defamatory content or otherwise to have been made solely for the purpose of harming the Company, the reported person or other parties affected by the report.
The Portal and the protections afforded to the whistleblower do not apply to challenges, claims or demands linked to a personal interest of the whistleblower that relates exclusively to their individual employment relations, or is inherent to their employment relations with hierarchically superior resources.
In the same way, the Portal should not be used for complaints, requests for assistance and other commercial matters. For such purposes the appropriate sections on the websites of the 24 ORE Group companies or customer services (+39 02 30300600) are available.
The whistleblowing process
Access to the Portal
The Portal allows the choice of providing one’s identity or maintaining anonymity (without prejudice to the possibility of entering data at a later date).
Fill in the questionnaire
It is possible to provide the elements characterising the report (facts, context, etc.) in written or oral form and an in-person meeting can also be requested.
Get a ticket
Upon submission, the Portal will provide a unique identification code (ticket) with which the progress of the report can be monitored. Further elements can be entered to substantiate and/or update the facts, supplement personal details or submit or answer any follow-up questions.
Protection of Privacy
All reports are strictly confidential. Any personal data contained in the report will be processed in accordance with the data protection regulations and the GDPR Policy adopted by the Company.
Ethics and compliance
All our choices and activities are guided and inspired by the principles of ethics and integrity.